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Accessibility for Your Defra Account

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website (opens in new tab).

This page only contains information about the Your Defra Account service, available at your-defra-account.defra.gov.uk.

Using this service

This service is run by Defra. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text in the service as easy to understand as possible.

If you have a disability, AbilityNet has advice on making your device easier to use (opens in new tab).

What to do if you have difficulty using this service

If you have difficulty using this service, refer to the Help page for service contact details.

Reporting accessibility problems with this service

We're always looking to improve the accessibility of this service. If you find any problems that aren't listed on this page, or think we're not meeting accessibility requirements, contact us at Customer.Identity-Support@defra.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab).

Technical information about this service's accessibility

Defra is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard (opens in new tab).

How we tested this service

The service was last tested on 1 June 2026 and was checked for compliance with WCAG 2.2 AA. The test was carried out internally using a combination of manual and automated accessibility testing tools.

What we're doing to improve accessibility

We are committed to making this service accessible to everyone. We arrange to have our service formally tested on a regular basis and this will be completed against the 2.2 AA standard. We work to resolve reported accessibility issues as part of ongoing improvements.

This was last updated on 31 July 2026